Criminal Data Frequently Asked Questions

Can I search on people from other countries?
Unfortunately, we do not offer the ability to search for international people or information. Our services are provided to locate US based information and people.

Do you have sample reports?
Yes. From our homepage you may view a sample report.

Am I charged if the person I am searching upon does not have a criminal record?
You are charged regardless of whether the individual/person searched upon has a criminal record or not, as we are charged for searching public records to confirm this for you. Not all individuals have a criminal record. The point of purchasing a Criminal Check is to check and verify if an individual/person has a criminal record or not.

I purchased a report and no records were found. But I know the person has a criminal record?
There are some instances where you may feel a person has a criminal record, but the public records database confirms there are no criminal offenses. The following explain some instances where an individual would not have an available criminal record from the public records database:
i) The person has never been convicted of a crime. An arrest does not always create a criminal record.
ii) The criminal records have been expunged.
iii) The criminal records have not yet been updated in the public records database. Updates from certain states/counties can take several months.
iv) The criminal records have been sealed and are no longer public. For Example - Minors criminal offenses are sealed and not a matter of public records.
v) The criminal record is in a county and/or city that is not covered in our coverage area.
vi) Criminal offenses are under a different subject name and/or date of birth then the one searched upon.

How do I view my purchased report or reports?
Your report will be viewable on your computer screen immediately after your order has been approved. You will also receive by email a link where you can view your report for 3 days. If you purchased our optional SafeStore you may view your report for 30 days. If you have accidentally closed your internet connection please click on the link in the email.

What payment methods do you accept?
We accept the following credit cards, VISA MasterCard, Discover and American Express. At this time we do not accept checks or cash.

Do you have a subscription service?
No. We only charge your credit card if you confirm a purchase with us. We do not process any recurring billings or monthly charges. The only time you will be charged by us is when you submit credit card purchases on our website and confirm this transaction through our checkout process.

Is your web site and ordering secure?
Yes all ordering pages are secure via 128bit encryption. The web site address displays a https://, meaning this is a secure webpage, and security padlock at the bottom of the web page is also displayed. Please note that all non ordering pages are non-secure as there is no sensitive information being submitted, such as this web page.

What is a Security Code (CVV2)?
The Security code (CVV2 - Card Code Verification). With VISA, MasterCard, Discover this is the last three digits of the code on the back signature line of your credit card. With American Express it is the four digits on the front of the credit card. This is required to make an online purchase as it is verified for non card present transactions as a form of fraud protection.